Shipping policy
Last updated: May 2026
Thank you for shopping with The Asian Snacks. We are committed to getting your authentic Japanese snacks delivered fresh and fast to your door.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
| Order Value | Shipping Method | Delivery Time | Cost |
|---|---|---|---|
| Under $35 | Standard Shipping | 5–7 business days | $5.99 |
| $35 and over | Free Standard Shipping | 5–7 business days | FREE |
| Any order | Express Shipping | 2–3 business days | $12.99 |
| Any order | Overnight Shipping | 1 business day | $24.99 |
Free Shipping
We offer free standard shipping on all orders over $35 across the contiguous United States. Free shipping is automatically applied at checkout — no coupon code needed.
Where We Ship
We currently ship to all 50 US states, including Alaska and Hawaii. Please note that orders to Alaska and Hawaii may take an additional 2–3 business days.
We do not currently ship internationally. We hope to offer international shipping in the future — sign up to our newsletter to be the first to know.
Order Tracking
Once your order has shipped you will receive an email with your tracking number. You can track your order at any time by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our Track My Order page
- Contacting us at hello@theasiansnacks.com
Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Packaging
We take great care in packaging your snacks to ensure they arrive fresh and intact. All orders are packed in protective materials to prevent damage during transit. Fragile or delicate items such as mochi or wagashi are given extra padding.
Delays & Issues
While we do our best to ensure timely delivery, occasional delays may occur due to:
- High order volumes during holidays or sales
- Weather conditions or natural events
- Carrier delays beyond our control
If your order has not arrived within 10 business days of your shipping confirmation, please contact us at hello@theasiansnacks.com and we will investigate immediately.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage. We will arrange a replacement or full refund as quickly as possible.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are unable to redirect orders once they have shipped. If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Contact Us
For any shipping questions or concerns, please reach out to us:
- Email: hello@theasiansnacks.com
- Website: theasiansnacks.com
- Hours: Monday–Friday, 9am–5pm EST
We aim to respond to all enquiries within 24 hours.